How do you complain about ambulance service?

How do I complain about ambulance service?

The service is free for everyone. To take a complaint to the Ombudsman, go to or call the helpline 0345 015 4033. It is important you make your complaint as soon as you receive our final response as there are time limits for the Ombudsman to look into complaints.

Who oversees the ambulance service?

Khadir oversees all aspects of London Ambulance Services’s operating business which takes around 3 million 999 and 111 calls, and attends 1.2 million incidents, each year. Specifically, Khadir’s portfolio includes: Integrated patient care (including both 111 and 999 call answering and clinical triage)

How do I complain to the East of England Ambulance Service?

How to make a complaint. Freephone: 0800 028 3382 or 01234 243320. Phone lines are open between 10am and 4pm Monday to Friday. Or complete our online submission form to tell us what you think.

How long should an ambulance take to respond?

It should take 8 minutes for the ambulance to arrive if the call is life threatening or an emergency. Ambulance services often send more than one vehicle to try to meet the 8 minute target.

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What is negligence in EMS?

In a simple summary of what I will cover, negligence arises when: There is a duty to act. There is a breach of that duty. The breach causes an affect. Damage has been inflicted to another.

How do I contact pals?

You can reach the PALS service on 0800 328 2941. Submit a complaint online: Fill in the form below and press the submit button to send your complaint directly to our Complaints team.

Who are the ambulance service accountable to?

The London Ambulance Service is an NHS Trust– the only NHS trust which covers the whole of London. It provides emergency (999) ambulance services and also pre-arranged patient transport. Its 999 services are commissioned by London’s 32 clinical commissioning groups, with Brent CCG acting as lead commissioner.

Is the ambulance service part of the NHS?

The ambulance service is the emergency response wing of the National Health Service (NHS). The ambulance service has two main functions: an accident and emergency paramedical function, and the Patient Transport Service function which transfers immobile patients to and from their hospital appointments.

How do I complain to nwas?

During this time we will be operating our phone line, 0345 112 6500, Monday to Friday 10am – 12 noon (except bank holidays). Where possible if you would like to make a complaint to the service, please complete the available online form. Your concerns will be recorded and a member of staff will be in contact with you.

How do I complain about 111?

If you wish to give feedback regarding the service you received from NHS 111 or make a complaint, please contact us via email: and tell us the location you called from when contacting NHS 111. This will allow us to identify which local service took the call and provide contact details.

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How do I get in touch with a paramedic?

Calling us. If you know the name but not the telephone number of the person or department that you would like to contact, call our switchboard on 020 7783 2000.