What will 911 operator ask?
The call-taker is always required to ask the caller’s name and phone number. This is in case we have to call you back, or the responders need to talk to someone who actually saw what happened. YOU DO NOT HAVE TO GIVE YOUR NAME. Your call will be handled the same regardless if you choose not to identify yourself.
Does 911 respond to every call?
In fact, not every call center actually answers 911 calls directly. A primary PSAP is where the phone rings when you call 911. These are the front doors of emergency services. In most cases, these are government agencies, usually law enforcement.
How does 911 know where you are?
Wireless carriers provide a signal to EMS that determines your location. … 911 call centers rely on wireless companies to provide your location, if you can’t. But positioning information varies by carrier and some are better than others.
How long does it take for 911 to answer?
Getting this critical information from the caller typically takes less than 30 seconds.
Why do 911 operators ask so many questions?
Why do the dispatchers ask so many questions when I call 911? Emergency dispatchers need to get accurate information to allow officers to make the best decision on how to approach the situation. … The information you provide a dispatcher is relayed to responding emergency services while they are on their way to the call.
What information do you need to know when calling 911?
Know your location
The most important piece of information we need when someone calls 911 is the address of the emergency. Addresses come in many forms including a proper street address, but emergencies might not be at a physical address or you might not know the address.
What happens if you call 911 and don’t say anything?
But what happens if a 911 dispatcher hears nothing but silence? … Still, because some silent calls are true emergencies, 911 dispatchers are trained to follow silent call protocols. That means immediately sending a police officer to the call location—if the caller used a landline.
What happens if you accidentally call 911 and hang up before it rings?
She says 911 operators will call you back if you hang up. … “The 911 dispatcher will attempt to call you back several times,” Whitcomb said. “We’ll get the closest possible location we can if it’s a cell phone. Then, it’ll be forwarded to the sheriff’s department for their dispatch to give out.
What happens if you call 911 and hang up immediately?
Everyone makes mistakes, and there is no penalty to accidentally calling 911. The Communications Dispatcher will want to verify your name and address, and ensure that there is not a real emergency. If you do hang up, they will call you back to confirm that you are safe.
Does 911 automatically know your location?
Yet, when an emergency arises, most cell phone owners aren’t aware that even though your phone has GPS, 911 operators are often unable to determine the exact location of your call, even when inside your own home.
Does 911 know your location when you call?
Here’s how they explain it: When you call 911 from your cellphone, the dispatcher does not see your actual location. Instead, dispatch centers have to ask your wireless carrier for your location information. The location information comes from a cell tower, which could put you miles away from where you actually are.
Can emergency services track your phone?
Technology developed by BT, EE and HTC allows emergency services to see location of mobile calls with almost pin-point accuracy. Emergency calls made from mobile phones can now tracked to a radius of 30 metres or less, drastically cutting the time it takes to respond.