How do I make a complaint about the ambulance service?
The service is free for everyone. To take a complaint to the Ombudsman, go to www.ombudsman.org.uk/making-complaint or call the helpline 0345 015 4033. It is important you make your complaint as soon as you receive our final response as there are time limits for the Ombudsman to look into complaints.
How do I complain to the East of England Ambulance Service?
How to make a complaint. Freephone: 0800 028 3382 or 01234 243320. Phone lines are open between 10am and 4pm Monday to Friday. Or complete our online submission form to tell us what you think.
How long should an ambulance take to respond?
It should take 8 minutes for the ambulance to arrive if the call is life threatening or an emergency. Ambulance services often send more than one vehicle to try to meet the 8 minute target.
What are the ambulance service responsible for?
Our responsibilities include:
- putting hospitals in London on alert to receive patients;
- setting up a system at the scene for prioritising and treating patients based on their medical needs;
- treating, stabilising and caring for people who are injured; and.
- taking patients who need further treatment to hospital.
How do I contact pals?
You can reach the PALS service on 0800 328 2941. Submit a complaint online: Fill in the form below and press the submit button to send your complaint directly to our Complaints team.
How do I complain to nwas?
During this time we will be operating our phone line, 0345 112 6500, Monday to Friday 10am – 12 noon (except bank holidays). Where possible if you would like to make a complaint to the service, please complete the available online form. Your concerns will be recorded and a member of staff will be in contact with you.
How do I complain about 111?
If you wish to give feedback regarding the service you received from NHS 111 or make a complaint, please contact us via email: email@example.com and tell us the location you called from when contacting NHS 111. This will allow us to identify which local service took the call and provide contact details.
How do I get in touch with a paramedic?
Calling us. If you know the name but not the telephone number of the person or department that you would like to contact, call our switchboard on 020 7783 2000.
What should I do if ambulance doesn’t arrive?
Phone the emergency services and stress that it is urgent. If they become unconscious and stop breathing, start CPR and if possible, get someone to bring the defibrillator quickly. Get someone to update the ambulance service that your casualty has deteriorated and is now an even higher priority.
What is the average ambulance response time UK?
Patients needing ambulances for life-threatening calls are often waiting longer than they should, latest NHS England figures show. The average response time was around eight and a half minutes in August – the target for urgent calls is seven minutes.
How fast do ambulances arrive?
On average in the U.S., the length of time between a call for help and the arrival of emergency medical services is about eight minutes – but that rose to 14 minutes in rural areas (where about 10 percent of patients waited nearly 30 minutes), researchers found.