What do I need to know before calling 911?

What are 5 important things to know about calling 911?

5 Things You Should Do When You Call 911

  • Check the scene. Your own safety is the first thing to consider. …
  • Give your location. Your location is one of the two most important details you need to give the dispatcher, Captain Bender tells us. …
  • Give as much medical information as you can. …
  • Listen to the dispatcher.

What is the most important information when calling 911?

When calling 911, your child needs to know their name, parents’ names, telephone number, and most importantly their address. Tell them to answer all the call takers questions and to stay on the phone until instructed to hang up.

What should you do and not do when calling 911?

Do’s and Don’ts of 911

  1. 911 is to be used for emergencies only. …
  2. Do not dial 911 for a non-emergency. …
  3. Do not program 911 into your auto-dial telephone. …
  4. Please do not dial 911 to “test” your phone or the system.
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What are 3 questions you should be prepared to answer when calling 911?


  • Person’s problem or the type of incident (“Tell me exactly what happened?”).
  • Approximate age.
  • Is he or she conscious?
  • Is he or she breathing?
  • EXACTLY what the dispatcher asks you to do. Emergency service professionals are.

What do I need to know about calling 911?

When calling 911, it is important to know your location and be able to provide 911 with the correct address and closest cross streets or landmarks. If you would like to contact your local 911 call center to confirm the address that correlates with your phone number is correct, do not dial 911.

What is the most critical information to give a 911 dispatcher?

Dispatchers ask for pertinent information first – address, type of call, name of caller or those involved, and your call back number. Once the initial information is obtained, additional questions may be asked depending on the type of call.

What information should you give emergency services when calling?

You will also be asked to give some extra information, including:

  • The patient’s age, gender and any medical history;
  • Whether the patient is awake/conscious, breathing and if there is any serious bleeding or chest pain; and.
  • Details of the injury and how it happened.

What information will a dispatcher ask you for when you call 911?

The call-taker is always required to ask the caller’s name and phone number. This is in case we have to call you back, or the responders need to talk to someone who actually saw what happened. YOU DO NOT HAVE TO GIVE YOUR NAME.

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How do you make an effective 911 call?

911 Calling Tips

  1. Stay calm. …
  2. Know the location of the emergency and the number you are calling from. …
  3. Wait for the call-taker to ask questions, then answer clearly and calmly. …
  4. If you reach a recording, listen to what it says. …
  5. Let the call-taker guide the conversation. …
  6. Follow all directions. …
  7. Keep your eyes open.

What happens if I call 911 and hang up?

Everyone makes mistakes, and there is no penalty to accidentally calling 911. The Communications Dispatcher will want to verify your name and address, and ensure that there is not a real emergency. If you do hang up, they will call you back to confirm that you are safe.

What happens if you accidentally call 911 and hang up before it rings?

She says 911 operators will call you back if you hang up. … “The 911 dispatcher will attempt to call you back several times,” Whitcomb said. “We’ll get the closest possible location we can if it’s a cell phone. Then, it’ll be forwarded to the sheriff’s department for their dispatch to give out.