What is the turnover rate for 911 dispatchers?

What is the burnout rate for a 911 dispatcher?

Over 40 percent of 911 dispatchers exhibit high levels of burnout, more than double the burnout rate of employees in other fields.

Is 911 dispatcher a stressful job?

Stress is part of the job for emergency dispatchers, who log long hours answering emergency calls. The Greeneville call center took 40,500 calls in 2013, Director Jerry Bird said. … A 2013 article published in Business Insider listed police, fire and ambulance dispatchers as one of the most stressful jobs in the U.S.

Is 911 dispatcher a good career?

A career as a 911 dispatcher is fast-paced, hectic, and above all else, rewarding. As a part of a chain of emergency responders, dispatchers are the face—or the ear—of emergency calls to 911. It takes a remarkable person to do a dispatcher’s work, and it is not suited to everyone.

Is dispatching a hard job?

A dispatcher’s job can be stressful, and they typically take many calls, deal with stressful situations, and must endure the pressure of responding quickly and calmly in life-threatening situations.

How stressful is being a dispatcher?

In addition to the job’s demands, dispatchers can experience traumatic calls that impact their emotional well-being. Nearly one-third of calls produce peritraumatic distress among 911 dispatchers. A study by the Journal of Traumatic Stress linked the distress to post-traumatic stress disorder (PTSD).

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How stressful is emergency dispatch?

Emergency dispatchers are still very susceptible to the effects of stress and PTSD, even though they are not on scene at the event. As a dispatcher experiences continual and overwhelming volumes of emotionally charged calls, the body, mind and spirit respond in ways to protect and help the person cope.

Is 911 operator a hard job?

Due to the nature of the work, police dispatching can be a very high-pressure job. Dispatchers take many calls throughout their shift, each one of which can be a potentially stressful, time-sensitive or dangerous situation. As a dispatcher, you should also be prepared for listening to difficult situations.

How do 911 dispatchers cope with stress?

911 Dispatcher Stress Management: 5 Ways to Stay Mentally Strong

  1. Dispatchers Must Maintain a Strong Support Network. …
  2. Exercise Between Dispatch Shifts. …
  3. Eat Healthy Foods That Nurture Your Body. …
  4. Take Time for Leisure and Maintain a Work-life Balance. …
  5. Practice Good Sleep Hygiene.

How many hours does a 911 dispatcher work?

911 Operator Earnings and Hours

Dispatchers usually work in shifts of between eight and 12 hours, although some have shifts as long as 24 hours. They are often required to work on weekends and holidays.

Do dispatchers make good money?

Non-emergency dispatchers averaged ​$40,190​ per year, or ​$19.42​ per hour in 2019, according to the BLS. The lowest paid 10 percent earned ​$25,260​ per year, or ​$12.1​4 per hour, while the best paid 10 percent received ​$67,860​ annually, or ​$32.62​ per hour.

What are the benefits of being a 911 operator?

Benefit packages for full-time Dispatchers typically include health, dental, vision, and life insurance as well as vacation and sick leave, holidays, and retirement plans. Dispatchers who work for State or municipal agencies may also be provided with uniforms.

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What skills do you need to be a 911 dispatcher?

911 Dispatcher Skills

  • Experience effectively communicating with people in emotional or physical distress.
  • Ability to read maps and provide clear directions.
  • Ability to advise callers on how to handle medical and other emergencies.
  • Proficiency in basic computer programs, including Microsoft Office and Excel.