Why does my phone say missing 911 address?

How do I fix REG09 missing 911 address?

REG09: Missing 911 address error

You must set up an e911 address on My T-Mobile to use Wi-Fi calling. Check out Change your billing and e911 address.

How do I update my 911 address?

Wi-Fi Calling – Android™ – Change Emergency Address

  1. From the Home screen, navigate: Apps icon > Settings > Advanced Calling. If unavailable, navigate: Apps icon > Settings > More > Advanced Calling. …
  2. Tap Wi-Fi Calling.
  3. Tap Update Current Emergency Address.
  4. Edit the address if needed then tap SAVE.

How do I confirm emergency address for Wi-Fi calling?

To update your emergency address on an Android:

  1. Go to your Home screen.
  2. Open your Apps menu.
  3. Select Settings and then choose Advanced Calling.
  4. Choose Wi-Fi Calling and then Update current Emergency address.

How do I verify 911 address?

Follow the steps below to validate your E911 address:

  1. Go to USPS ZIP Code Lookup to check your address.
  2. Click Zip Code by Address.
  3. Enter the address.
  4. Click Find.
  5. If the address doesn’t show up, contact your local address management office.
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Why does my phone say missing 911 address?

Hey there REG09 is a Wi-Fi calling error indicating that there may be an issue with your E911 address (address used by emergency personnel if you call 911 while on Wi-Fi calling). The most common reason that you would see this error is if you have not set up your E911 address but that is super easy to fix.

How do I change my T-Mobile E911 address?

Change E911 address on each line

  1. Go to My T-Mobile and log in to your account. Make sure the line changing the address has master privileges.
  2. Click your name at the top right > Profile.
  3. Select a line from the Select Line drop-down.
  4. Click Line Settings > E911 Address.
  5. Enter the new E911 address. …
  6. Click Save changes.

How do I add my address to the emergency 911 database?

Click Settings > Phones & Numbers. Click Phones. Click Edit on the device that you want to update. Under Emergency Address, click Edit Address.

How do I register an E911 address?


  1. Sign in to your My Account portal.
  2. Click My Account.
  3. From the Phones page click, I WANT TO…
  4. Click Manage E911.
  5. Click ADD E911 ADDRESS to add another address.
  6. Type in your new E911 address and click SAVE.
  7. Click the Bubble Icon to the left of the address to activate the new location.

Why is Wi-Fi Calling Not working?

Troubleshooting WiFi calling on an Android Device

Here are some reasons why WiFi calling may not be working: The WiFi calling setting is turned off in your phone’s settings. You don’t have a WiFi network connection. … You haven’t installed the latest network settings available for your device.

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How do I set up an E911 address on my iPhone?

Turn on & connect

  1. Register your E911 address at My T-Mobile. …
  2. Turn on Wi-Fi and connect to a Wi-Fi network.
  3. From the Home screen, tap Settings > Phone > Wi-Fi Calling.
  4. Tap the slider next to Wi-Fi Calling on this phone to turn Wi-Fi Calling on.
  5. Tap Update Emergency Address.
  6. Enter your E911 address and tap Save.

Why is Wi-Fi Calling not working Verizon?

If you are unable to successfully activate Wi-Fi Calling or update your E911 address, make sure you have a strong signal from the Verizon Wireless network. … The Wi-Fi Calling feature can only be activated on a VZW Cellular network with Wi-Fi turned on due to the Federal E911 registration system.