What is a 911 hangup call?
Most 911 call takers will call back hang ups to ensure there is no emergency. Seconds matter in the emergency number field, and taking even a couple of extra moments to redial a hang up and confirm that you’re safe means that call taker isn’t available to answer a real emergency call.
What does a 911 call taker do?
A call taker/dispatcher answers emergency calls to 911 and dispatches the appropriate services (police, fire, etc.) to people in need.
Is 911 dispatcher a stressful job?
Stress is part of the job for emergency dispatchers, who log long hours answering emergency calls. The Greeneville call center took 40,500 calls in 2013, Director Jerry Bird said. … A 2013 article published in Business Insider listed police, fire and ambulance dispatchers as one of the most stressful jobs in the U.S.
Are 911 operators allowed to hang up?
6. Whatever you do, don’t hang up on a 911 dispatcher. … Every time someone calls and hangs up, dispatchers are required to call that number back. Even if you called by mistake, the best thing to do is stay on the line and explain, rather than hanging up and initiating a game of phone tag.
What does a 911 operator say?
When you call 911, a call-taker will answer the phone and say “911” or “911, what’s your emergency?”. Ideally, you should tell the call-taker what the emergency is, for example: “My house is on fire!” “There’s someone breaking into my home!”
What happens if you call 911 by accident and hang up?
Don’t hang up…stay on the line! Everyone makes mistakes, and there is no penalty to accidentally calling 911. The Communications Dispatcher will want to verify your name and address, and ensure that there is not a real emergency. If you do hang up, they will call you back to confirm that you are safe.
How much does a 911 call taker make?
How much does a 911 Dispatcher make in California? The average 911 Dispatcher salary in California is $47,000 as of October 29, 2021, but the range typically falls between $39,900 and $51,200.
What makes a good 911 call taker?
What Makes a Good 911 Call Taker? … Excellent Voice Quality – A 911 call taker should be able to speak clearly, slowly, and with confidence. Proper Etiquette and Professionalism – A 911 call taker should always remain courteous, polite, and professional.
What skills do you need to be a 911 dispatcher?
911 Dispatcher Skills
- Experience effectively communicating with people in emotional or physical distress.
- Ability to read maps and provide clear directions.
- Ability to advise callers on how to handle medical and other emergencies.
- Proficiency in basic computer programs, including Microsoft Office and Excel.