Frequent question: How do I make a complaint to West Midlands Ambulance?

How do you make a complaint against the ambulance service?

The service is free for everyone. To take a complaint to the Ombudsman, go to www.ombudsman.org.uk/making-complaint or call the helpline 0345 015 4033. It is important you make your complaint as soon as you receive our final response as there are time limits for the Ombudsman to look into complaints.

How do I complain about East Midlands Ambulance Service?

Compliments and complaints

Email pals.office@emas.nhs.uk or call 0333 012 4216 (local rate). Please make sure you provide the date, time and location of the emergency incident your call relates to so that we can identify the incident efficiently.

How do I contact the West Midlands Ambulance?

In an emergency dial 999. Non-emergency dial 111.

How do I complain about a paramedic UK?

How to make a complaint. Freephone: 0800 028 3382 or 01234 243320. Phone lines are open between 10am and 4pm Monday to Friday. Or complete our online submission form to tell us what you think.

How do I contact pals?

You can reach the PALS service on 0800 328 2941. Submit a complaint online: Fill in the form below and press the submit button to send your complaint directly to our Complaints team.

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How do I complain to nwas?

During this time we will be operating our phone line, 0345 112 6500, Monday to Friday 10am – 12 noon (except bank holidays). Where possible if you would like to make a complaint to the service, please complete the available online form. Your concerns will be recorded and a member of staff will be in contact with you.

How do I complain about 111?

If you wish to give feedback regarding the service you received from NHS 111 or make a complaint, please contact us via email: england.contactus@nhs.net and tell us the location you called from when contacting NHS 111. This will allow us to identify which local service took the call and provide contact details.

How many ambulances are there in the West Midlands?

As of 2019, the trust had over 450 emergency ambulances with a similar number of non-emergency patient transport service vehicles.

What ambulance service covers Birmingham?

West Midlands Ambulance Service University NHS Foundation Trust (WMAS) covers a geographical area of approximately 5,000 square miles and serves a population of over 5.5 million people living in Shropshire, Herefordshire, Worcestershire, Coventry & Warwickshire, Staffordshire and the Birmingham & the Black Country …

What is an ambulance observer?

Passengers/Observers to accompany ambulance staff to experience their unique working. environment. This has been facilitated and accepted as good practice as a means of. increasing awareness of the difficult and demanding role of the modern ambulance. service.