What 911 operators should know?

What do 911 operators need to know?

By clearly stating your location (or a solid address if possible), emergency/what kind of emergency responder you need, and your phone number, the 911 operator can dispatch emergency responders to your location or call you back if the call drops.

What are 5 important things to know about calling 911?

5 Things You Should Do When You Call 911

  • Check the scene. Your own safety is the first thing to consider. …
  • Give your location. Your location is one of the two most important details you need to give the dispatcher, Captain Bender tells us. …
  • Give as much medical information as you can. …
  • Listen to the dispatcher.

What is the key skill that all 911 operators must have to be effective?

The ability to multitask

With an influx of calls during peak hours, holidays, etc., a great dispatcher must know how to multitask between receiving a call, locating and dispatching the nearest emergency services. Knowing how to multitask is an essential skill that allows dispatchers to do their job effectively.

THIS IS IMPORTANT:  Do I need to call an ambulance?

How do I become a good 911 dispatcher?

Tips for Efficient Onboarding of 911 Dispatchers

  1. Teach dispatchers to cope with stress. Dispatching is a high-stress field, but dispatchers need to remain calm so they can gain clarity, especially in life or death situations. …
  2. Focus on procedures. …
  3. Master information flow. …
  4. Conduct shadowing with side-along software.

What training do 911 operators need?

California 911 Dispatcher Training

  • Emergency Medical Dispatch Certificate.
  • Association of Public-Safety Communications Officials (APCO) Certificate.
  • Fire Dispatch Training Certificate.
  • Radio Training Program Certificate.
  • COBOL Computer-Aided Dispatch Certificate.
  • Public Safety Dispatchers’ Basic Course.

What questions do 911 operators ask?


  • What’s the emergency? What’s wrong?
  • Where is the emergency? Give the address, include building number, apartment number, nearest cross street. …
  • Who needs help? Age/ number of people.
  • Are they conscious? Yes or no.
  • Are they breathing? Yes or no.

What is the most important information when calling 911?

When calling 911, your child needs to know their name, parents’ names, telephone number, and most importantly their address. Tell them to answer all the call takers questions and to stay on the phone until instructed to hang up.

What are important things to say when you call 911?

When you call 911, a call-taker will answer the phone and say “911” or “911, what’s your emergency?“. Ideally, you should tell the call-taker what the emergency is, for example: “My house is on fire!”

What are 3 questions you should be prepared to answer when calling 911?


  • Person’s problem or the type of incident (“Tell me exactly what happened?”).
  • Approximate age.
  • Is he or she conscious?
  • Is he or she breathing?
  • EXACTLY what the dispatcher asks you to do. Emergency service professionals are.
THIS IS IMPORTANT:  When caring for a patient that has a medical problem the paramedic should attempt to determine the?

What are the responsibilities of a 911 dispatcher?

A 911 dispatcher takes emergency calls from the public and communicates with the proper authorities to dispatch the appropriate response personnel. In this role, your duties include finding out the nature of the emergency, getting the address from the caller, and sending the information to the relevant department.

What is a necessary skill for aspiring police dispatchers in the United States?

Essential Information

A high school diploma is the standard requirement for this position, along with completion of emergency training or certification, depending on state mandates. Dispatchers need strong skills in communication and decision-making.

What are the working conditions for a dispatcher?

Most public safety telecommunicators work full time, often in 8- to 12-hour shifts. Because emergencies happen at any time, public safety telecommunicators are needed to staff PSAPs around the clock. They may be required to work shifts that are outside standard business hours, such as evenings, weekends, and holidays.