What type of training do dispatchers go through?
A high school diploma or GED is all the education that’s generally required for public safety or emergency dispatchers. However, after being hired, a dispatcher must typically undergo several weeks or months of on-the-job training and a probationary period.
How are 911 dispatchers trained?
Throughout California, emergency dispatchers receive training or hold additional certification through these agencies: Public Safety Dispatchers’ Basic Course. Commission on Accreditation for Law Enforcement Agencies (CALDEA) Certification. … Radio Training Program Certification.
What is the hardest part of being a 911 dispatcher?
How Do I Know If A 911 Dispatcher Career Is for Me?
- A career as a 911 dispatcher is fast-paced, hectic, and above all else, rewarding. …
- Dispatchers Take Lots of Phone Calls. …
- Dispatchers Undergo Intensive Training. …
- 911 Dispatchers are Busy. …
- Dispatchers Are on Guard While Listening. …
- Calls Can be Unpleasant.
How fast do you need to type to be a 911 dispatcher?
Most 911 telecommunicators are required to type between 30 – 45 WPM without errors. You should know what you’re getting into before applying for a job as a 911 dispatcher. Emergencies don’t sleep and 911 telecommunicators work in shifts. You will be required to work midnights, weekends, and holidays.
What do dispatchers study?
There is tremendous career potential for talented Dispatchers in California. … Students will learn about criminal law, professionalism and ethics, emergency telephone answering techniques, radio dispatching, radio codes, critical incidents, stress management, community policing and relations, and much more.
Are 911 dispatchers considered law enforcement?
The current classification of 911 professionals under Standard Occupational Classification is reflected as police, fire and ambulance dispatchers under a category of Office and Administrative Support Occupations.
What is the difference between a 911 operator and dispatcher?
A dispatcher may be the person who fields the initial call and then assigns the proper units or workers to the scene. … The operator, on the other hand, coordinates any other necessary efforts after the initial call.
Is it stressful being a 911 dispatcher?
In addition to the job’s demands, dispatchers can experience traumatic calls that impact their emotional well-being. Nearly one-third of calls produce peritraumatic distress among 911 dispatchers. A study by the Journal of Traumatic Stress linked the distress to post-traumatic stress disorder (PTSD).
How hard is a dispatcher job?
A dispatcher’s job can be stressful, and they typically take many calls, deal with stressful situations, and must endure the pressure of responding quickly and calmly in life-threatening situations.
Is being a dispatcher stressful?
Emergency dispatchers are still very susceptible to the effects of stress and PTSD, even though they are not on scene at the event. As a dispatcher experiences continual and overwhelming volumes of emotionally charged calls, the body, mind and spirit respond in ways to protect and help the person cope.